Customer Service
Home > Services

Customer Service – For your folio paper converting machinery and more.

You want highest availability and productivity from your cut-size packaging or folio paper converting machinery and related equipment. You'll find these qualities in our customer service and technical representatives.

WillPemcoBielomatik offers a full range of proactive services in support of your cut-size, folio-size or general paper converting equipment. Benefit from our long experience and knowledge - we support you in several ways.

  • We’ll set up a coordinated machinery maintenance program
  • Pemco’s expert guidance keeps your cut-size and folio paper converting machines working fast and efficiently. - We supply all our cut-size and folio converting machinery parts to original specifications.

Service Support

Technical Service
Let us analyze your entire system to help increase uptime, improve product quality, increase output and evaluate your production metrics.

Training
Benefit from special training programs  – through increased production, longer maintenance intervals, faster diagnosis, greater job motivation and satisfaction.

ExpertServe
Assure that your maintenance is as efficient as today's machines, with a coordinated maintenance program including individual service contracts.

Relocation and Installation Project Management
Call us at the outset. We'll help assure a smooth, seamless transition – from planning to hand-over at the new location.

ExpertOnline (Remote Service)
Your direct access to an expert support for your machine can save you both time and money - whether you need speedy software updates, assistance with operational problems, or an expert second opinion.

Service Solutions

Spare Parts
We supply all our Spare Parts to original specifications. We also support you in identifying the correct parts and make them quickly available. In case of emergency, use our 24-hour hotline.

Upgrades / Modernizations – 
Technical Improvement Program (TIP)

Machines and technology are constantly evolving. Use our pre-engineered solutions to keep your cut-size and folio product quality and capabilities high, and your investment low.

Rebuild / In-house Overhauling
Plan your overhauls before they're due. We'll help prescribe the best approach and speed the process, in-place, giving you maximum benefit with minimal downtime.

Product Obsolescence Program
Find out if a part is obsolete on your machine using our database or contact us. Eliminate obsolescence concerns with our engineered solutions and keep your machines operating without extended, unscheduled down times and lost production. Here you can see our up-to-date list of obsolete parts that is maintained regularly.

Special training programs help assure you get the most from your SHM folio paper converting machines and other systems from Pemco.

Customer Service Newsletter

Here you can subscribe or unsubscribe

North America
+1 920 4582500
(+1 888 310 1898, toll-free, US only)

Worldwide
+49 4103 7048288

Available: 24 hours a day

E-Mail:  helpdesk@pemco-solutions.com